Terms and conditions
LINNEA is a wholesale company and sells to "the trade" only. By submitting an order, you are certifying that you are ordering for a legitimate business and are recognized at the federal and state level to make tax-exempt purchases for resale. We reserve the right to request a tax ID and to reject any application that we feel is not "bonafide."
ORDER MINIMUMS & TERMS OF PAYMENT
Orders must be placed in case pack quantities. All domestic and international orders are shipped under prepaid conditions. We accept Visa, Mastercard, American Express, and payment by direct deposit or ACH. Please note all credit cards will be charged at the time of shipment.
Order minimums are as follows:
Opening orders are a minimum of $450+
Reorders are a minimum of $200+
NET 30 TERMS OF CREDIT
Net 30 terms with a completed credit application are only available to domestic customers after three (3) prepaid invoices. The exception to this policy is only for the following industries: hotels and multi-point stores with a consolidated accounts payable department. Net 30 payments must be made by check or ACH only. We do not accept credit / debit cards for terms. Delinquent accounts are subject to a service charge of 3% on the past due balances starting 30 days after the date of invoice, as well as possible revocation of the Net 30 terms. If the need for collection arises, all collection fees are to be paid by the customer. There is also a $25 fee for any returned checks.
TERRITORIES AND TERMS
We reserve the right to protect zip codes and / or areas within five (5) miles of active retail partners. LINNEA cannot guarantee all territory protection, but will research proximity to existing customers to the best of our ability per each new inquiry received. For an account to remain active and the aforementioned territories protected, an order must be placed at least once every six (6) months. Partners with no account activity over a six (6) month period may be closed and subject to opening order minimums. We reserve the right to sell to another retail partner if terms are not met.
ONLINE RETAIL POLICY
We are currently limiting the number of US-based online-only retailers. If you are interested in selling online, please send a link of your store's website to wholesale@LINNEAandco.com. For approved online stores, product pricing must be MSRP. LINNEA may not be sold on Amazon.com, EBay.com, or any other unauthorized resale site. We reserve the right to revoke wholesale partnerships for all unauthorized reselling or pricing below MSRP.
Orders are shipped prepaid via the LINNEA FedEx Ground account, but can honor third party shipping requests with a shipping or handling fee applied. Expedited or alternate shipping method requests must be approved prior and will incur additional handling charges. Since LINNEA products are handcrafted in small batches, please allow a two (2) to three (3) week turnaround from the time of order. During peak seasons and holiday times, lead time may be longer so please call for special accommodations should a faster turnaround time be needed. We reserve the right to halt shipments during periods of extreme heat and cannot guarantee the condition of candles or temperature sensitive products during such periods. If shipments are made during extreme heat conditions, additional packaging fees will be applied. For international orders, all orders are shipped F.O.B. Carmel, Indiana 46032.
Freight damages are the responsibility of the carrier. Damages from shipping must be reported within five (5) days of the shipment's receipt, and requires a photograph of the damaged goods along with a full description emailed to wholesale@LINNEAandco.com. Keep all packaging materials and do not use the product(s) until the shipping issue has been documented with the carrier. LINNEA will file a carrier claim on your behalf. LINNEA will replace the damaged goods or issue a credit on a future order only. No refunds will be given.
At LINNEA, we take great pride in producing the highest quality products available. Slight variations are considered a part of the unique handcrafted process and are to be expected. If for any reason you are dissatisfied with your order, please contact us within five (5) days of receipt of your merchandise to resolve. Any unauthorized cancellations, refused orders, or returns will be charged a 20% restocking fee plus all freight charges.
We respectfully request all LINNEA products be priced at or above our MSRP in your retail location or online store. Wholesale and MSRP prices are subject to change without notice. We reserve the right to revoke wholesale partnerships for pricing below MSRP.